I have order a quardcopter on date 17/1/2107 and it's tracking number is
   
   
   
ITEM n° EH000541006SG   new search
Local Date and Time   Country   Location   Event Type   Mail Category   Next Office   Extra Information
1/23/2017 5:45:00 PM   Singapore   SINGAPORE EMS   Receive item from customer (Otb)   Air   KOLKATA EMS SPEED POST CENTRE      
1/23/2017 5:55:00 PM   Singapore   SINGAPORE EMS   Receive item at office of exchange (Otb)   Air   KOLKATA EMS SPEED POST CENTRE      
1/24/2017 2:31:00 PM   Singapore   SINGAPORE S02   Insert item into bag (Otb)   Air   KOLKATA EMS SPEED POST CENTRE      
1/25/2017 9:00:00 PM   Singapore   SINGAPORE S02   Send item abroad (EDI-received)   Air   KOLKATA EMS SPEED POST CENTRE      
1/26/2017 6:46:58 PM   India   KOLKATA FOREIGN EMS   Receive item at office of exchange (Inb)   Air   KOLKATA EMS SPEED POST CENTRE      
1/26/2017 7:14:21 PM   India   KOLKATA FOREIGN EMS   Transfer from office of exchange (Inb)   Air   CED KOLKATA      
1/28/2017 4:19:07 PM   India   KOLKATA FOREIGN EMS   Record item customs information (Inb)   Air   CED KOLKATA   
Retention reason : Retained by customs for unspecified reason   
at last its is retained by custom for unspecified reasons so is it normal or i have to contact the office and if yes then please help me out .

you ve to contact customs. they might ask you for what's there in the box, or they might ask you to send the invoice. if they ask what's there in the box then just say it's a toy copter, for children.

Thanx for helping me out do you have any contact number or email for custom Kolkata. And one more thing will they cause any problem if i call them or anything?

Hi, you can check their no. at their website. You can also mail them. There is going to be no problem, just mention that it is a toy. At the most they can do is they ll permanently hold your parcel.

I have received a letter from custom