RC India

Paypal reversed my transaction! What should I do?

I recently ordered a few items amounting to $128 from Hobby King and used Paypal to checkout...
The payment went on smoothly but I got an email from paypal saying this:

Quote


9:50 PM (17 hours ago)

to me
----------------------------------------------------------------------
We need your help
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Dear XXXXX XXXXXXXX,


We need your help resolving an issue with your account. To give us time to
work together on this, we've temporarily limited what you can do with your
account until the issue is resolved.

We understand it may be frustrating not to have full access to your PayPal
account. We want to work with you to get your account back to normal as
quickly as possible.

What's the problem?

We noticed some unusual log in activity with your account.  Please check
that no one has logged in to your account without your permission.

Take a moment to change your password and security questions and review
your account information and recent transactions for changes or unknown
payments.

If you see a payment you don't recognise, go to the Resolution Centre and
report it by clicking "Dispute a Transaction".

Reference Number: PP-001-866-583-***

How you can help

It's usually pretty easy to take care of things like this. Most of the
time, we just need a little more information about your account or latest
transactions.

To help us with this and to find out what you can and can't do with your
account until the issue is resolved, log in to your account and go to the
Resolution Centre.

Yours sincerely,
PayPal

----------------------------------------------------------------------
Help Centre:
https://www.paypal.com/in/cgi-bin/helpweb?cmd=_help
Security Centre:
https://www.paypal.com/in/security

Please do not reply to this email because we are not monitoring this inbox.
To get in touch with us, log in to your account and click "Contact Us" at
the bottom of any page.

Copyright © 2012 PayPal Inc. All rights reserved.

and then i went into my HK account which says this

Quote

Your Order   200479****
Name           Prateek khullar
Email    
Phone   **********
Paypal or Credit Card (Amex / Visa / Mastercard) (PAYPAL STATUS:Reversed-)
Discounts   Bonus points: $4.15
Status     Cancelled

Now i am confused.... what has happened and where is my money???
please help :help: :help: :help:

PayPal is on your own side. You can always order stuff, or complete a stuck payment. Crackers are at loose at everything these days : Linkdin, PayPal, Visa and MS ....They might have run through the audit trail and found something really suspicious. Please log on to PayPal and do check and confirm:

1. Your primary and backup mail id
2. Address
3. Phone number.

ensure that no unknown entry exist. Also change the password and retry to complete the payment. You can go to your HobbyKing Order page and see incomplete payments to save from doing the Cart all over again.

All the best!!!

[Admin Note] Unwanted "Quote" removed... use "Reply" instead... See usage guidelines : http://www.rcindia.org/rc-india-forum/forum-usage-tips/

I know that... and i changed all info when i logged in paypal yesterday.. now my question is... where is my money? who has it and will it be returned?
thanks @ujjwasna

The thing is that this order is not in my order history..... and it says "Cancelled" even when i paid for it!
I ordered through my dad's HDFC bank credit card... if the amount has to come back from paypal, how will i receive it?

I am not a PayPal agent so this is from my experience. I've bought quite some stuff from other lesser reputed Chinese and US websites and paid via PayPal and have had the orders cancelled. The money should be back in your account in about 3-5 days, once PayPal reconciles their accounts. If you paid using credit card on your paypal, the money will be credited to your credit card account. Best would be call up PayPal support and ask for support. **it is important to note, for Indian buyers that Paypal expects you to have a bank account attached to your PayPal account because as per RBI guidelines, any money credited to your paypal account must be further withdrawn to your India back account within 7 days.** Paypal will ask for your PAN when you attach a bank account to your account. Do not worry, if your order is cancelled, please write to HK specifying that it is cancelled and request them to expedite the refund.

Quote from: prateek13 on July 03, 2012, 03:18:34 PM
I ordered through my dad's HDFC bank credit card...

That's the reason i believe. All CC(s) linked to your accounts must be yours and not someone else's. You have to resolve this case first.

@dharmik... the account i use is my father's and his pan no. is also linked with the account

whats the status bro.have u got ur money back?