and a link (foreignpostmumbai.blogspot.com/p/customer-care.html?m=1)

Customer Care Centres of Office of Exchange
Mumbai
International Parcels articles with Tracking
Numbers prefixed with CP,CL, RR are dealt
by the Office of the Postmaster General
(MM&FP), Foreign Post Office,
Mumbai-400001.
Office Address :
Customer Care Section
3rd Floor, Foreign Post Office, Videsh Dak
Bhavan,
Ballard Estate, Mumbai - 400 001
Telephone Number.:+ (91) (22) 22611791,
22653621
Email :
Deputy Commissioner of Customs in- charge
Postal Appraising Section
at Mumbai Foreign Post Office.
Tele/FAX-- 022- 2261 4585,
E-Mail
The International Speed Post articles with
Tracking Numbers prefixed with EE, EM are
dealt by the Speed Post Centre, Santacruz,
Mumbai-400099.
Office Address :
Speed Post Centre,
Near Santacruz Domestic Airport,
Behind Centaur Hotel, Santacruz East,
Mumbai-400099.
Telephone Numbers : 022-26156125,
26156648,26156703
Email :
The International Airmail Registered Letters
articles with tracking numbers prefixed RR
are dealt by the Supdt, APSO(Foreign),
Mumbai-400099.
Office Address :
O/o The Supdt,
APSO Foreign,
Near Santacruz Domestic Airport,
Behind Centaur Hotel,
Santacruz East, Mumbai-400099.
Telephone : 022-26156872.
Email :

Its a Cell phone.

i have a package from singa pore to india .
and here it is its status .
6/20/2013 6:16:00 PM   SWITZERLAND   SINGAPORE   Receive item at office of exchange (Otb)   
6/24/2013 2:52:00 PM   SWITZERLAND   SINGAPORE   Receive item from customer (Otb)   
6/24/2013 2:55:00 PM   SWITZERLAND   SINGAPORE   Insert item into bag (Otb)   
7/6/2013 4:40:00 PM   INDIA   DIMC NEW DELHI 110002   Receive item at office of exchange (Inb)   
7/6/2013 4:42:00 PM   INDIA   DIMC NEW DELHI 110002   Send item to customs (Inb)   
7/6/2013 4:55:00 PM   INDIA   DIMC NEW DELHI 110002   Record item customs information (Inb)   
Retention reason : Other
7/6/2013 4:55:00 PM   INDIA   DIMC NEW DELHI 110002   Return item from customs (Inb)   
7/8/2013 2:12:00 PM   INDIA   DIMC NEW DELHI 110002   Send item to customs (Inb)   

what to do now , i have been waiting for so long ,
when will it treach to me ??

It takes about 5-6 days for it to reflect in the local  tracking once cleared from DIMC. So wait for it and after 6 days further movement follow in this page http://services.ptcmysore.gov.in/RNetTracking/

The tracking information is a bit weird. First, it took 10 days to reach India from Singapore!   It was cleared same day. After two days it was sent to customs again  
I wonder what is actually going on.

thanks sundaram , but i am a little worried as to what is taking customs so long to clear my package . should i contact the customs or should i wait for another 5-6 days . also my package is sent back again to customs after being cleared , is there any kind of problem or is it normal to for a package to be resent to the customs .

Please wait for at least 10-15 days before you contact customs. As a rule never contact customs unless you have been contacted by them. You will receive the package with Customs assessments which you have to pay and collect package at your local post office. If it has been detained by customs for any reason, if the package is not cleared by customs for more than 15 Days (After it has been sent to Customs), only then you may like to contact them.

Under any case you will receive communication from customs regarding requirement to furnish details of the content and invoice and technical brochure details, if it has been detained.

thanks sundaram , it looks like i have to wait .

"7/6/2013 4:55:00 PM   INDIA   DIMC NEW DELHI 110002   Record item customs information (Inb)   
Retention reason : Other"

This entry shows that the item has been detained at the customs for reason known to them. You'll receive a letter soon asking for invoice, item description, etc. following which you'll have to send them the required information either through post or personally.

vishal ,a re u sure that the package has been detained ??
so , what should i do to get back my package ??
or will my package will be sent back ??
will they ask for some money or what ??

What is in your package? If it is a radio, there can be problems

its actually a mobile phone .

Vishal might be right. But sometimes you will get your package with customs charged kin your local post office, which you will have to pay and collect.  However if you get a letter asking for invoice, technical brochure and import exemption certificate. Please send all details by post only preferably by speed post or registered. For import exemption cert please state your position as an individual buying the item for personal use for pursuing hobby in personal capacity if thats the case it might be or if it is for commercial use you can clarify your status.

My parcel Comes in Ahmedabad FPO and they are saying this Parcel Is detained...

but they need Invoice..and i provide to him. They are saying i will try to dispatch your parcel.

I ordered RTF HELI.

Another Parcel is also on the Way ....[TX/RX]

Keep your fingers crossed....If you have luck then you will get it..

Did you get any parcel which have RTF OR RX,TX?

I got my USPS first class parcel after a Whopping 75 Days!!! that's 2.5 months!! or quarter of an year!!
No custom duty.

Never ever go for USPS First class non track-able parcel. Always have tracking and insurance if necessary.

It must have given u a shock therapy when you actually saw your parcel after 2.5months XD
What was in there ??
I ordered once the same way but never received it . 6-7 months back
Lesson Learned

But problem is USPS (priority/expess) is very expensive. So the only option is USPS First Class mail, which is also prone to theft, apart from delay.
Infact, USPS priority is almost same as UPS

Hi all, I ordered 2ch radio from hobbyking on July 2, status- shiped on July 5th.
I tried to track the order,
it states this

Destination - India

The item is pending customs inspection at the destination as of 10-Jul-2013.

how much days are required to clear the customs. Is this common for every order through hobbyking. 

As your parcel seems to be small but its a transmitter so wait . Inspection can take 5 to 10 days or even month . What is your tracking number? You can track it on
http://ipsweb.ptcmysore.gov.in/ipswebtracking/

order no- RC863058750HK

My order cost is 39.36$ + shipping 17$. How much customs I have to pay?

And i have to pay the customs to postman. right?  

I guess 10-20% tax of the total amount including shipping if charged . And yes to the postman
correct me if wrong

I have to pay the customs to postman. right?  

yeah to the postman.