6 days over still trcking is not available..

Hey guys wat is the average delivery time for singpost....my tracking number is also not showing any details...6 dys over how much more ive to wait for my parcels...??

20 to 30 days

Oh god....hongkong postwas much faster

yea singpost is dead slow.

Can you tell how many days it takes to activate tracking number...?

7 to 10 days.

Oh god...thanks hope HK comes back to hongkong post

Hi EricOliver. I have attached a screenshot of my experience with SingPost. Invoice Date was 16/07/2013 of HobbyKing.

Thanks bro that means ive to wait another 10 days

Eric you can try tracking at http://quantiumsolutions.com/ (Lower Right Corner) and let us know if it works for you.
My parcel is lying with SingPost for last 1 week and not yet shipped.
It may easily take another 15 days or more for it to arrive here.

1st October was National Day of the People's Republic of China, and it goes on for a week, hence the delay i guess.
My parcel with Singpost is stuck since 31st September, current status is "item inserted into bag" as on 3/10/2013

Please Tell me that republic day on 1st Oct and it has been going for a week. Why it can be only one day.

pmradu how am I supposed to know! But I can point you to places (which you could have googled) where you can read what goes on for a week they call as "Golden Week"

http://en.wikipedia.org/wiki/National_Day_of_the_People%27s_Republic_of_China
http://www.travelchinaguide.com/intro/festival/national.htm

Anyways I dont mind if the shipment comes in a month without any hiccups, otherwise i would have opted for fedex or dhl etc if i was in a hurry.

Yesterday i tracked it and it showed.......dispatched to overseas...

Hope it reaches me asap

Item No.   Posting Date   Status Date   Status Description
RQ******716SG   09-10-2013    09-10-2013    Despatched to overseas (Country code: IN)

I got a mail from HK which I am posting for general benefit


URGENT UPDATE

Our International Warehouse based in Hong Kong has been affected by changes in Hong Kong Customs policy. The new Customs Department policy is to inspect ALL parcels leaving Hong Kong (not just HobbyKing) and are refusing to accept shipments containing certain items. This has caused two major issues that I wish to address:

Issue One
All orders containing lithium-based batteries that were placed between the 23rd of September and 2nd of October have been refused by customs and are being returned to our shipping dock in Hong Kong. Some orders not containing these items could also have been affected. This has also caused further delays to orders containing these items due to the backlog.
To remedy this, we at HobbyKing are upgrading all returned shipped items to a premium courier provider that will deliver your parcels to you shortly.

Issue Two
Due to the above issue, our Customer Service channel has been overwhelmed. This means that unfortunately all customers will have difficulty contacting Customer Service and for this we sincerely apologise.
If you are trying to contact customer service, please know that we WILL get back to you as soon as possible. To improve efficiency and improve response time, we request that you create just ONE support ticket. Your help on this matter is greatly appreciated.


To ensure that this does not happen again, we are:

-   Integrating Fedex as a shipping option from Hong Kong to the world. Fedex has their own in-house Customs officers which will streamline the process and ensure faster dispatch and delivery.
-   Establishing another Customer Service Centre in the United States which will be staffed by modelers and will be able to answer all technical product enquiries. This is in addition to our two other Customer Service Centers.
-   Opening more and expanding our existing regional warehouses so that more customers can enjoy lower shipping costs and receive their orders quickly.
-   Negotiating with different shipping companies to be able to offer a complete range of shipping options.


As you can see, we are urgently taking steps to fix this issue. We have all hands on deck packing orders and answering emails (from Senior VPs to secretaries to janitors) to ensure that this backlog is met. We expect to be up-to-date within the next week or so.

Please know that we strive to provide you with the best possible service. We regret any inconvenience or frustration that you have experienced.

As the situation progresses we will be posting updates on the News section of www.hobbyking.com.

Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.

Sincerely,

Anthony Hand
President
HobbyKing

After watching the vid feeling pity for hobbyking guys....working soo hard...cheers to hobbyking..

Received my HK parcel containting a LiPo battery after 39 days ... placed order on 1st Sept.
Singpost sent the parcel to Indonesia instead of India!

Haha very funny...
Mine i have booked on sep 24th.. Got the tracking on sep 26th..
Yesterday the tracking has been updated that sent to india on 11th october..
Awesome.. now counting my days..
Already it is 16 days.. :p

iwincar I also recieved the same email from hk

I ordered a few items from hk which had batteries on Sept 20,2013. It has not been shipped till now. Recieved a mail from hk stating some custom issues.Tlked to the CSR they said that evrything would be back on track by next week. And the shipping method will be upgraded fre of cost to FEDEX shipping for those orders which have been affected. Hoping for quick shipmennt of my parcel...

Mine parcel is struck in chennai customs from 3 days dont know wats going on there....

Local Date and Time   Country   Location   Event Type   Extra Information
10/9/2013 9:20:00 PM   SINGAPORE   SINGAPORE S05   Insert item into bag (Otb)   
10/12/2013 9:03:00 AM   INDIA   CHENNAI (MADARS) AIR   Receive item at office of exchange (Inb)   
10/12/2013 9:38:00 AM   INDIA   CHENNAI (MADARS) AIR   Send item to customs (Inb)