karan3_k, dhaksha_dx
I dont think that HK "invoice" helps because its not genuine - Customs know that and they dont consider it
Customs are very smart - that's why $200 Tower shipment gets cleared without duty and $30 HK shipment gets duty

What i mean is - invoice or no invoice on HK parcel - i dont think it matters

You are right about the 'waiting' part - we just have to show patience; it will get cleared

QuoteI dont think that HK "invoice" helps because its not genuine -

why it is not genuine?? i had declared real value in my case...

sorry, i dont know the reason - but i haven't seen a genuine invoice on my HK shipments. The name of the company on invoice is 1hobby or something

Friends,

Need some help!       

My parcel from Tower finally got cleared by customs but I have still not received it.

The tracking status below:

http://ipsweb.ptcmysore.gov.in/ipswebtracking/IPSWeb_submit.htm

ITEM n° CP*********US   

Local Date and Time   Country   Location   Event Type   Extra Information

12/30/2011 7:50:00 AM           UNITED STATES     60688                          Receive item from customer (Otb)   

12/30/2011 10:32:00 AM   UNITED STATES     ISC CHICAGO IL (USPS)   Receive item at office of exchange (Otb)   

12/30/2011 10:33:00 AM   UNITED STATES     ISC CHICAGO IL (USPS)   Insert item into bag (Otb)   

1/3/2012 3:25:00 PM           INDIA   DELHI          FOREIGN POST OFFICE          Receive item at office of exchange (Inb)   

1/4/2012 11:21:00 AM           INDIA   DELHI          FOREIGN POST OFFICE           Send item to customs (Inb)   

1/7/2012 1:52:00 PM           INDIA   MUMBAI       FOREIGN POST OFFICE           Update item (Inb)   

1/10/2012 1:43:00 PM           INDIA   MUMBAI       FOREIGN POST OFFICE           Record item customs information (Inb)   
Retention reason : Hight-value goods - Official Customs declaration required

2/4/2012 10:08:00 AM           INDIA   MUMBAI        FOREIGN POST OFFICE   Record item customs information (Inb)   
Retention reason : Hight-value goods - Official Customs declaration required

2/4/2012 10:08:00 AM           INDIA   MUMBAI        FOREIGN POST OFFICE   Send item to domestic location (Inb)
   
2/4/2012 10:08:00 AM           INDIA   MUMBAI        FOREIGN POST OFFICE   Return item from customs (Inb)   

2/4/2012 10:09:00 AM           INDIA   MUMBAI        FOREIGN POST OFFICE   Send item to domestic location (Inb)   


USPS.com

Customs clearance processing complete
February 04, 2012, 10:39 am
INDIA


Customs clearance processing complete
February 04, 2012, 10:38 am
INDIA

Customs Clearance
February 04, 2012, 10:38 am
INDIA

Could some one please tell me what does this actually mean? It is clear that Customs Clearance is complete, but the question is when will I receive the parcel?

I am actually loosing my patience now          

Quotesorry, i dont know the reason - but i haven't seen a genuine invoice on my HK shipments. The name of the company on invoice is 1hobby or something

ya thats true.... but i dont think that makes it invalid....

@dst161 - give visit to the local post office, as may time if the parcel size if large, they don't give visit. It's just a suggestion but you may try this.

Well, I stay in Hyderabad and since the day the status has changes to customs cleared I am in the post office every morning. The postman and many others know me very well now.

But seems like the parcel has not been shipped from Mumbai?

Has anyone else had this kind of delay/issue?

What should I do?

ya presently having the same kind of issue , the india post people are slowpokes, be patient

raja and karan   
my order stats:

1st order - airparcel 2kg - 150$ - declared 30% value on invoice - attached invoice outside parcel - no duty paid

2nd order - airmail 200grams - 27$ - declared 30% value on invoice - attached invoice outside parcel - no duty paid ,didnt go to customs only

3rd order - airmail 500grams - 30$ - declared 30% value on invoice -dint attached invoice outside parcel coz anyhow airmail wont go to customs - and again no duty paid

4th order - airmail 200grams - 34$ - declared 30% value on invoice -dint attached invoice outside parcel coz anyhow airmail wont go to customs - awaiting to be delivered

Quote from: dhaksha_dx on February 13, 2012, 11:31:21 AM
ya presently having the same kind of issue , the india post people are slowpokes, be patient

@dhaksha_dx, thanks for update.

But can you please let me know how long should I wait?

Or is there anything I can do like contact someone and something like that?

The status shows that customs clearance was done on 4/Feb/2011 and its almost 9 days today.

Update:

Both of my parcels got shipped on 11th feb (After 11 days of placing order). One through HK post while other through Swiss Post. The status on swiss post says "departed" today. Hoping to receive it till 27th Feb.

Conclusion: Hobbyking is working finally on its way. Dhaksha's order which was placed on 20th was shipped by HK after 13 days while both of my parcels ordered on 31st jan and 1st feb got shipped on 11th (11 days). So, Hobbyking has recovered 2 day's delay till now after their new year.

Thinking of ordering Axn Floater from hobby king........
would like to know if the plane would attract customs etc bcoz it is a epo plane......
Secondly....... is importing a rc plane legal???.........the maximum could be only customs and duty..........they can't detain it saying it is a banned import or get a noc from aviation or is it possible.............
Thirdly......things to keep in mind while importing/ordering one ...........like read on the forum to tell HK guys to stick an invoice outside.............
what about battery ,chargers and radios............thinking of ordering them too but definately through seperate orders.........
any sort of input is appreciated..... even minute details will add to my knowledge......................
(just for info never ever have I imported anything at all)
Thanks

# 1 - order the AXN PNF verison, as that shall be good. or order Bixler: http://www.hobbyking.com/hobbyking/store/uh_viewItem.asp?idProduct=16542 you will get the radio, battery & charger along with it. Just order some extra batteries of 2200mah.
# 2 - it will attract the customs but that's fine i guess, as radio with plane is common, so no issues and when it arrives its ready to fly then.

any idea how much custom it can attract??? ( I know no one can predict it but to be on safer side )
2) would'nt radio with plane be of any sort of problem.....I mean importing a radio is not at all safe.customs people say it is not allowed.....
3) i have no idea about it............ would the spare parts of axn and bixlerspare would be the same........... bcoz spare parts of axn floater is easily available.....and I would learn to fly it so.......I would be needing spare parts...............It looks great combo but spare parts might be an issue
wat say?

My friend,

My parcel from HK is an Bixler RTF with an extra battery only.

My parcel has been detained by customs since 2 months as of today.

They have sent me the notice asking for NOC from Telecom and reason for import and what not.

Refer to http://www.rcindia.org/rc-general-topics/parcel-stuck-in-customs/msg87008/#msg87008

After that I have sent them declaration letter, Invoice copy, reason for import.

Then they sent another letter asking details of the transmitter which I sent along with the frequency range and if it required any license or not and other details.

Now when I call them, they are asking for a NOC from the Additional Advisor of Telecom (Mumbai).

I stay in Hyderabad. I have sent a fax to him but no response yet.

Bottom line, weather you order a model (balsa or foam or anything) or you have ordered something with a Transmitter, it will go through customs detention.

I have asked HK to stick the invoice on top of the parcel and I have declared 100% value of the product and still having trouble with the customs.

How much time does it take to update the status of an order as i placed an order yesterday i.e 13/2/12 but the website shows still unpaid for my order

Generally takes 10~15min to update the status to "Paid" in my orders.

This is what is worrying me as i have made the payment but the status is still not updated

Go to the hobbyking website and after login you go to 24 hr chat service. Tell them your problem and they will sort out.

The same thing happened to me as they want an image of the credit card. if you have used the card for the first time with hobbyking they require you to verify this with a photograph.

The chat will start after some time as they are normally busy.

Cheers

I guess thats the problem this is my first order to hobbyking will try chatting with them .Thankx for the info

Chintu234,
is it sortd now?
with my first order same happend....
when i talked wit C.S at live chat. it was changed to paid within a min.

No at present the live chat is not loading

will load after atleast 20-30 min....
all the best!!!! 

Well as i wrote an Email to them ,they have asked for a scanned copy of the front of my credit card

For first time order they do ask for scanned copy/pic of card you have used for verification. They mostly ask if your registered address of card and shipping address are different.  I have also sent them pic of my card for my first order.
Just remember to blur/remove your expiry date and card number except last 4 digit before sending them.