Date Ordered: Friday, March 15, 2013

We Identified that the transmitter "AVIONIC" doesn't bind with the receiver. This might have been a technical problem right from the manufacturer. We had hard time explaining it to the RcBazaar Customer service.

One fine day they asked us to ship it back. We had sent it  back immediately and there was no mail/phone call from them. When we had called them back they were complaining that the transmitter is broken during shipping and they cant do anything regarding this. We sent the TX through Bluedart through the same package they sent us. If it has broken it would have be  broken even while they shipped it they packing was so horrible.

When it was getting delayed so much we started pushing them. They at some point of time were so brave enough (Mr. Dilip) to say go do what ever you want and you are most welcome! This is the kind of customer service I got from RcBazaar. I am very sure the owner wouldn't have handled it this way! I asked them owners number to explain the problem and they did not have have owners number.

When ever I call them Mr.Suresh picks up who is very humble and says I cant say anything Sir! Mr.Dilip says I will take care of it and never bothers!

Very nice of these two guys!!

Date Ordered: Friday, March 15, 2013 now I am really pissed off and have come Public. 

hi ganesh
this is sujju the owner of rcbazaar... my contact is on our website http://www.rcbazaar.com/ContactUs.aspx .. pls feel free to write to me anytime...
i will check this up with the team and i am sure there would be an issue somewhere or they would have not procrastinated this for so long... however rest assured it will be resolved...
FYI.. you will have to bind the tx to rx for the first time (and i hope you know the method of binding the rx to the tx)

sujju

Hi sujju,

I have gone through the manual and tried binding the tx rx. I am doing my PhD on multirotors hence have come across several brands of tx rx. I am not an amature and I am only trying to explain binding is not an issue. The rx/tx had some issue tats why I sent it back. I have no clue what happened later. I packed it in the same box I had received it and sent it ti RcBazaar. I got to know later something happened during transit. They sent me photos of it broken. They let the issue go and kept quite. When we asked them all I heard was we cant do anything. It was not nice to hear these. I really did not know how to handle this issue.

hi Mr Ganeshram,

i hope rcbazaar is welknown for its excellent service, i have ordered some parts couple of times & found the service very good. there might be some miscommunication or any other issues other wise such thing cant happen. Newez hope to get your issue resolved soon.
As far as this comment is concern its my personal comment & unbiassed.not favoring either RCB or YOU.

Regards

Kiran

Thanks kiran! I have received working stuff from many outlless and it always felt good. Here I am talking about a case where there is some fault and it has led to other problems like breakage during shipping. Its a different problem all together. Please read through the post again to get the problem. I am sorry if my english is not clear.

Hello Ganeshram - I notice that you said that you are doing
your PhD in multirotors.

Are you serious ?

Which institute offers such a course ? and what are the career prospects ?

I am with IIT madras. Engineering design. Career ? Lol I don't know haven't thought of it yet.

Quote from: Ganeshram on December 23, 2012, 12:07:22 AM
Hey folks,

Let me introduce myself, I am Ganeshram doing Research on Robotics(Parallel manipulators) in Robotics Laboratory, Engineering Design, IIT Madras. I got into this hobby recently and wanted to start with Multirotors.

I will keep you posted on this! Help me improve

Check my channel to know more
http://www.youtube.com/user/gan3ram4scientist/videos?view=0

Quote from: Ganeshram on March 17, 2013, 05:12:10 PM
This is where it started....

I have changed my PHD guide as he was not interested in helping me pursue my dreams...

Got seriously addicted to this hobby

Now my research is going to be on Unmanned Aerial Vehicles / Aerial Robotics. My hobby is going to be my research now !!!

PS
Rony !

your nitromethane and jacket have left for tezpur

Mr Ganeshram,

I think i was at the store when your transmitter arrived. If i'm correct one of the switches were broken. Also, you had sent the transmitter back to rcbazaar directly in the rcbazaar box with brown tape on it. Damage is prone to happen when you ship something in that way. If there was a binding issue then i think you can claim a replacement/repair based on their policies but once its in your possession then its completely your responsibility to make sure it reached them in the right state. What i believe they had promised you is that they'll look into the binding issue but the breakage is your responsibility. I think rcbazaar has been very lenient with replacement and other services. hence they are being misused, maybe not in your case but many others. I dont see any other LHS doing repairs, services and replacements. Anyway, I'll let sujju take it from here.

Hope your issue gets solved!

Jatayu ,

If you have a slightest feeling that it is not a genuine case Please send my TX and RX back solving the "Binding Issue" ASAP. Lets finish this off soon. I am unable to wait with patience. Kindly excuse me if i am rude! Please understand that a customer will get very uncomfortable if he has invested on a faulty instrument.

You may have sold-out 1 million radios with out any problem and I am not at all talking about that. If an item fails you might have to take responsibility at times. 

Its customers right to fight for what he has paid for! I am not satisfied with the equipment you have sent hence I have sent it back to you. You are the guys who asked me to send it back... you must have helped me with the packing procedures!!! How will a normal customer know the protocols??? If you are aware damages might happen why don't you warn/guide the customer reg. the packing

I can keep talking and you can also counter ...... We know this is not going to work! Please don't take it personal and get offended!

I wouldn't have taken pains to send it back to you. If it had worked as it should!

There was a problem which originated from the side of RCBazaar by sending a faulty TX/RX or was it a problem from my side ordering it from RCBazaar?

You seem to presume Jatayu is an employee of RC Bazaar

No retailer is perfect, no customer is perfect.  Quality customer service is very important to an online retailer's reputation.  I would also post if I feel the retailer was acting unfairly, taking my money and in return I'm not able to use the faulty product.

Sorry if Jatayu is not an employee of RCBazaar.... I misunderstood his response to sound like an employee of RCBazaar. Anyways the content can be diverted to whomsoever it might concern.

Sorry Jatayu!!

Mr Ganeshram ,

I am not an employee at rcbazaar but being in Bangalore, I visit them very often hence i happened to be there when your Tx arrived. All i'm saying is if it is the binding issue or some other manufacturing defect 'ONLY' then you would have received a replacement i guess. but now there is a new issue of broken part which is not the responsibility of them. So very clearly, it cannot be replaced because it is not a manufacturing defect or something that can be solved. I agree that you have paid for the transmitter and you expect it to work for your needs, every customer including me expect that from every store but once we as customer screw up then even the little help that they can provide becomes void. Well, about needing help with packaging, thats hilarious. I'd say being in this field (to the extent of Ph.D) atleast you should know how to package something for shipping or else you could've asked google uncle!

I just got a call from Mr.Dilip and Mr. suresh!!! Seems like the TX and RX binds now...

LOL this is lots of fun! They are now blaming me that I haven't checked it properly... After all these days they are checking it only today and playing nice boys game. Seems everything is fine now!!

What were they doing all these days??? Do I seem like a JOKER to them??

Forum is a powerful place and has woken them up and employees have started calling me back!!! I have refused to take the blame on me! I have already used this Avionics TX/RX from another friend and I know the binding procedures very well. It was not a mistake from my side at all.

What is this Sujju??? I don't want the TX at all now!!!
What nonsense is Mr.DILIP trying to play?

Dear Mr. Jatayu,

Guess you got agitated! I understand you are a loyal customer to RCBazaar. Unfortunately I have this problem with them. I don't like their customer service. I am not expecting a free bee or a new transmitter.


I just want to post this issue public

I am chill now! I just took a coffee and writing this at peace.


First of all I am sorry to show anger in the forum. I went through some of my own posts and the others who have replied as well.

1) If an issue has been posted I don't know why it hurts other patriotic/ loyal customers? It is very difficult to focus on the issue with all of these around. As a customer I have posted my experience.

2) If people have not had an issue till date its good for them. We buy lots of stuff daily.. do we even talk about its well being all the time?? The issue comes only when faulty items are delivered to the customers. I don't understand why people who i don't even know and have not asked for any help come and talk positive to nullify the issue saving the store!! Its hard for me to distinguish between the employee of the store and general public. Few people offer to sound as if hired! Sorry if i sound rude!

3) Mistakes happen! I understand packing was bad from my side... But does it solve the binding issue?

4) There has been an issue lets talk about that... who wants previous credibility and how well you are associated with the store


Personally if i come across posts where people complain about issues they have with stores I buy regularly from, I would not talk about how good the store has been with me but only suggest possible solutions for the issues.

Loyalty can be shown by buying regularly rather than shooing away customers in problem and mocking at the customers. 

Ha ha those are my Old posts .... RC is a addiction !! As soon as I changed I posted this .. LOL.

Thanks pilot

hi ganesh...
Having dug a bit deep on this issue the following have to be stated
- you send the transmitter back (as per attached) which definitely warrants breakage and fyi this is how it was not sent to you as per your first post here... (the package was sent to you bubble wrapped and in double boxed brown package).. it is your lookout to see that the transmitter reaches the store safely for inspection for any fault if any (also the same have been clearly mentioned in the product shipping & return http://www.rcbazaar.com/ShippingInfo.aspx... 
- the issue you are talking about no response from the store after you shipped the items is not valid as this literally lead to a ghost hunt situation as you had not placed your contact number nor your order number or any kind of reference where we can trace you ( a tel number of 222222 was written on the blue dart consignment page)..
- you called up the store and spoke to dilip and with heated discussion and before slamming down the phone you told the store that they will be taken to court and you discussion was being recorded. Hence the team decided to keep the transmitter aside and not touch it.
After seeing your "public" post today i called the team and asked them to check the issue for which they did and told me that the tx/rx is binding perfectly and i asked them to call you and inform you of this..

fyi, jatayu or gusty or theleabres anyone responding on this post are in no way affiliated to rcbazaar... like me they have been a part of the forum for quite sometime and they do join in sometimes with a pat on the back or a slap on the wrist...

coming the the point of your transmitter / receiver... you will get a brand new one from the store soon if this tends to solve your problem/s...

sujju

Thanks for Calling to resolve the issue Mr.Sujju !

more than welcome... and hope to see you soon at RcBazaar... all the best

Well done RcBazaar - in the words of Spock : "live long and prosper"

I think ganesh sir being an IITian and doing a PHD in multirotors you could have easily solved the problem by debugging the circuit board of the tx. This would have saved you the hassle. But unless you dont know about how to debug circuit boards then dont consider this post.

Not worth the fight kid! Don't want to waste time this way! How IIT comes into picture? All the hassle was for disrespectful act of employees at RcBazaar.  Sujju bhai has sorted it off anyways. And for your kind information issue was from the RX side.

Definitely some misunderstanding or break in communications some where. kudos to Sujju Bhai's initiative. All is well that ends well.

I have always been apprecitative of the great effort by LHS team RCB  to make quality RC within easy reach & affordable for us

keep up the good work guys