The ESC came from their Pune store. the motor and battery was packed nicely in a box with bubble warp was from their Bangalore store..

That was nice Moorthy sir...
I too had received numerous parcels from Tirupati courier service in past. Once I ordered 12 batteries from Rcforall. I'll have to say that there cooperation was very good. Batteries came to me very properly packed in foam.

If you do have a contact number for both Bangalore n Pune offices, why doesn't anyone bother to pick up the phone. 

I had to order some equipment, had a few quarries before I click payment on there site. My first experience itself wasn't great, kept trying for hours on both phone numbers during officer hours: either busy or just kept ringing . Now to my dismay i hv spent all my saving on other stuff . Lol

Please try to sort out the issue

my experience with RCB is also not very good. i have not bought anything from there but i visited there shop once on saturday. no depron, no balsa, no radio, no glue gun no for many other things. there site looks too good. verything to too cheap but not stock. dont know if they just want to increase number of hits on there site. I think aero modeling is not so popular in India because you don't get basic things here. Drugs are more readily available in India then RC stuff both are imported 

That was highly improper comment which discourages the few dedicated LHS who are doing trying their best to offer fabulous service against all odds of import atmosphere in the country  to further this hobby in making RC stuff available at affordable pricing

I presume you are new to hobby with little experience in buying RC stuff from international sites which in itself is a gamble againt all odds. If that's the case I can very well understand with your sentiment. 

Inventory of RC items is like an ocean which can never be maintained full however big or vast the RC store may be that's even for international biggies.

If you really need to offer constructive criticism. Please offer your bit by updating your wish list with the LHS and pursue with them. This will go a long way in helping LHS in managing thier inventory with fast moving items.

Assumptions are not always right. Making and flying plane is hobby not buying stuff. i am very well aware about importing things. I am network consultant. I help my clients to buy stuff. Everything is imported, Hassle free.
I am not commenting on all LHS someone started this topic I am adding my views. It's all about service to customer. If something is not available it should not be listed. At least if it is not available for months.
Think you go for dinner and you get huge menu card with great offers and price and next to it "Out of stock" is written.

Yes earlier it was assumption now I am convinced.  

If that's your take on the issue please visit international RC stores and verify for yourself. You will surely find more than 50% of thier inventory out of stock. If you don't have your wish list updated you will miss most of the popular items every time the stock is updated within 2-3 days. You will find them always on back order. For what you want desperately it's always prudent to buy it on backorder in advance.

Dinner menu card and an RC menu which every enthusiast desires ?   Are really serious comparing the same on equal platform.  

Back orders,  wishlist, advance orders are very much most common practices of vast RC  inventory management.

I guess he should try to import a few RC items though Indian customs... he will hug the LHS owners the next time he sees them after having realized what it takes

And importing a few items here and there via DHL / Fedex etc is not how the way imports work in bulk, and the regulations for anything wireless are much more complicated.

And we have a huge user base, especially for things like simple radios.

i might be wrong in my views i except it. i love this hobby. Since i was a child i wanted to fly RC plane. recently got Settled in life. from last 8 -9 months i studied everything about this hobby. when i went to buy stuff required very basic bulding materials they not available locally like balsa, EPP RC even covering films. so felt lil bad about attitude of suppliers. hope it changes one day we all can buy everything locally and its made locally It was very nice talking to you. i hope i have not hurt anyone with my views or comments.

And the funny thing is, you said "no balsa". If you search on the RCB site for "balsa", out of the roughly 81 items, about 53 are in stock !

Instead of being angry about the specific thing "I" want being out of stock, shouldn't we appreciate them for having so many choices made available (even after many items going out of stock due to demand) ?

Have we as a generation become totally selfish ? Shouldn't we consider others' efforts at all ? Not a single thought towards what it takes these people to *try* to do what they doing (in a legal, established manner... not the "order piece-meal from hobbyking with undervalued invoices and peddle them on RCI and online" kind of business) ?

And this is what they have to go through : http://www.rcindia.org/rc-outlets-and-resellers/arm-twisting-lhs/

I do agree that from an online store display perspective, especially if the software already supports it, it would be better for LHS to have a user selectable filter which says "Display only items in stock", which can be enabled once at the beginning of a browser session.

It does not have to be a permanent setting, so that the "wish list" and "advance ordering" features are affected, instead something that a user has to choose when he starts a new browsing session (typically browsing sessions die off after about 30 minutes of inactivity, and after that a new session starts).

@Anwar..i think you took me wrong...i am not talking abt all LHS. i just added my views on this topic. i went to RCB pune shop at least 3 times no balsa, no depron. finally i travelled to mumbai and bought stuff.

i Appreciate efforts made by LHS to provide good stuff but very few are very good in service.

I am not saying RCB is bad but i did not get response i was expecting. i bought other stuff from them it was too good in past.

cool down brother its weekend 

Rcbazaar and Rcdhamaka are very good store, i never faced problems with them.
Recently i bought some from rcbazaar, Yes i agree with ''RumblePirate''. point, the phone does keep on ringing and no one pice up for long time. After sending 1-2 mails, didint got any reply. Parcel dispached after 3 days.
But was sure will come safely and surely.

we can bare some,small things can be neglected.There are many positives to see, then negative ones.

I am cool

The feel of "my experience with RCB is also not very good" versus "I wish stores like RCB had more stock of commonly used items" are totally different. Destructive versus constructive.

Agreed  .... i except my mistake..... i should have used constructive Language

It's a competitive business out there.  To weed out the establishments that should not be in the business, vote with your wallet.

Support and buy from the LHS that gives the best value - excellent customer service with fair prices - and don't buy from those who list rock bottom prices that are never in stock and also provide poor customer service.

Some businesses have talented owners who care about their customers while others just wait like lions to ambush the buyer, only wanting to take your money without regard for communications, timeliness, or customer satidfaction.

Your buying power and how you use it is much more effective than any topic on this forum.

It is rather disheartening to see this. After all the good work that has been done by Sujju Bhai and Team RCB, there seems to be scant regard and/or respect for them. This LHS has frequently exceeded customers expectations and earned no special mention for their actions. However, every tiny slip up is magnified and posted here. This amplification of minor glitches on the part of a young organisation can prove to be disheartening for the team. I also note that most of these negative feedback are posted by virtually unknown members who are recent additions to this forum. I wonder if there is a bigger picture that we are missing out on? Apologies in advance if anyone out there feels slighted or miffed. That is not intended nor is it the purpose of this post.

Sadly, such destructive feedback does not augur well for the seller or his reputation as it is bound to pop up whenever a prospective buyer googles the sellers name.

Caveat: Sujju Bhai happens to be a personal friend, however, he does not share his profits with me nor am I paid a retainer to promote RC Bazaar here or elsewhere.

I don't know anyone from RCB and have never dealt with them.  My previous comments were given as general advice with no mention of a specific retailer.

Lots of businesses start up with zeal to be the best, to offer the best this and the best that.  And lots of businesses fail because they didn't meet customer expectations.

That's why important to have close communications with the customer to prevent misunderstandings and the associated negative feedback.  

I'm posting to raise awareness for consumer rights.  This hobby requires constant replacement of parts.  That makes us all buyers.  As buyers, naturally we expect fairness.

If the seller makes an honest "glitch", they should admit it and give the customer a discount.

I've had foam plane kits arrive with minor damage easily repaired.  However, because I thought it could have been packed better, I sent an email.  The seller said sorry and sent me another plane free of charge and packed in a better box. I fixed and flew the first plane and got the second for free and I purchased again from the same seller fully confident that they are an honest business.

Lance, I couldn't have put it better. In fact, what you said previously just about sums it all up:

"Your buying power and how you use it is much more effective than any topic on this forum."

Regards.

i ordered few stuff from rcb also , got them in time , again ordered car diff from rcb today , i think he is genuine person , might be some temporary problem relating to customer care service on phones n all.

abkulka81's story is a dead horse, beaten enough, suffice to say. RCB is as good as it can get in this sub continent and with the personal touch of Sujju, i dare say much more than that, of course i say this with the caveat that VC has quoted above, which i aint repeatin

I apologies if I am hurting anyone.

@abkulka81 sir that is not a right way to talk to augustine sir he is very senior here and have 100 times wider knowledge than you like you stated you started 8-9 months ago i am also a beginner i am no way greater than you but i know how to respect our seniors so please sir please respect them as its no harm to accept the wrong then doing them...

just a suggestion sir hope it helps

Regards
yash

@abkulka81

Quote from: abkulka81 on March 01, 2014, 11:54:18 PM
Mr. self Declared "Hero" this is not my story....you guy trying to bully me since you guys are here to make money for LHS. PPL are not stupid. everyone knows what is going on.

Sir,
We presume you are not aware that the person you abuse has just been awarded a Vishisht Seva Medal on this year Republic Day.
In India since anyone can abuse even the PM, you feel free to abuse anyone.
Perhaps one day soon you will rediscover manners and offer the gentleman an apology.
You don't have to. But everyone on this forum will remember you for this post.

I apologies if I am hurting anyone's feeling but freedom of expression is fundamental right of Indian citizen which I did. Second thing I wrote what I felt with very clean language which can't be called as "abuse". Since this is administrated forum please feel free to delete my ID I am not interested to continue this forum since I think I am not fit for this forum where I am not allowed to express myself.