Well said Lance. 


PS : "my fuselage is longer than yours" That's absolutely Original 

Quote from: sundaram on March 11, 2014, 11:46:21 AM
PS : "my fuselage is longer than yours" That's absolutely Original 

Please don't put your already stressed out admin under further duress trying to determine if that was parliamentary or not

From the sublime to the ridiculous.....................

Restraint turned into rant. 

Fuselage? Fusillade?

While having a few large stores will ensure a lot of out of stock items maybe taken care of, I wonder how many investors would want to do that. RC 'business' in India has been repeatedly identified as non-sustainable, owing to the various drivers (demand, price point, profit objectives vs promoting the hobby); Maybe the scene changes when the next generation holds the Tx, but till then, the neighbor gets the love for they've helped.

Experiences are plenty, good or bad, I know of a gent who does not like the Google Cloud, for it's too fast and he can't keep up. Most people would think otherwise. He also does not like the fact the Yahoo and Hotmail followed

The promising bud bloomed with curious colors.

Lance I love it!

Anwar Bhai That was purely parliamentary.  


PS : Beloved Idi Amin its your call to use your all powerful scissors if its way out of line.  

To go back to the original discussion, leaving fuselages to attend cockpits, RCB has got something, that is the same difference between a 5 Star Chain, and a family run hotel.

The 5 star has each chair, beer can, toothpaste tube in the same place. If you want it personalized, it breaks the mould, and the system collapses - just metaphorically. The family owned hotel frequently has the hot water stop while you are bathing. Both fill a need, someone likes the personalized aspect, some like the standardization.

Conception is relative: RCB has certainly been my meat, maybe someone's poison. But the fact remains it is one of the few professional online Hobby Shops in India, and fulfills an important need. For one who started the Hobby in the 80's, then was ut of it for 25 years and returned 2 years ago, it represents a paradigm shift in the way the Hobby has grown, and is growing in India.

I have seen RCB growing, and changing. They have recently expanded in a major way; maybe they are facing some teething problems. I'm sure they will get their act together soon, or obviously they would not survive. We badly need more stores in India, not the single cupboard type, but professionally stocked, run and managed.

One big injustice is the out of stock situation.  I saw someone complain about balsa being out of stock, while 50% of close to a 100 balsa items are in stock.  So are we saying the LHS should not even have attempted to make that item available locally ?

People who are OK with ordering and waiting from banggood and missing items, go ballistic on the local folks at the slightest reason. Granted no LHS is run for charity sake, but taking a zero tolerance attitude towards the ones trying to make a difference while people who just run drop shipping of a grant total of 13.5 inventory items are glorified... seems grave injustice to me.

All that said, improving customer service is an on-going process. I am sure every LHS here is watching this thread, and pondering to some degree.

Sandy, Lance All & Sundry

i heard Anwar Bhai complain about technical issues not being addressed, of late. There is a tech glitch Lance in your following statement

Quote from: theleabres on March 11, 2014, 11:34:52 AM
"my fuselage is longer than yours"

The whole of cockpit goes into the Fuselage, i don't SEE it being the other way around, therefore i go with Anwar Bhai, what  Lance meant was fuselage and not something that is 'fused' and could go 'large', like some of you idle minds were innuendoing

Such Detailed Technical Review in my defence can only come from Gusty. Thanks Gusty .......... ........ ..........

Quote from: anwar on March 11, 2014, 05:34:10 PM
All that said, improving customer service is an on-going process. I am sure every LHS here is watching this thread, and pondering to some degree.

Well if that statement is true, then im glad that the effort wasnt in vain. With all the phallic talk and mature contributions, I was afraid the intent for the thread was lost

Also VC, I owe you an apology, I did not read what you had written properly, cant really blame it on the 4am cause im a night owl, so no excuse for me, and I now see your not the RCB fanboy that ur message made me think u were. Apologies. Cheers.

 I ordered multiple stuff from RCB a week ago: (I stay in Mumbai)

-Got my Lipo shipped from Bangalore within 4 days as promised in the website(4days - First Flight Courier)

-Charger & Lipo Safe were to be sent from Pune and they took 4 times(reference to the Bangalore shipping charge) the shipping amount for Pune-Mumbai Delivery and promised an Overnite Delivery and its already 6 days and the product has not even left their place. Leave the overcharged amount, I have multiple Lipo's waiting to be storage charged and I am waiting mainly for the charger which they are not willing to send I believe. I tried to call them twice to find out there is no answer and I left a long blasting email and still no response on it. Very poor customer service and you are to blame if I all my Lipos go bad.

Yes, RCB these days show poor customer service, which is not expected from them. Some of my orders were not fulfilled, when I called, they told they' ll send me coupons instead ; for the orders not delivered, but not yet ;even after multiple emails!

I am trying to call their Pune office continuously, left a message on Skype and also left email and they are not at all bothered to reply..

P.S - Their number is not connecting since today morning. 

try their live chat service else use whatsapp call on the number i PMed you. Remember they are opening a Chennai shop too, while notwithstanding that, i will request you to be patient and considerate, trust me couple of days more for your batt wont make it go bad.

give him a whatsapp call and resolve the issue, RCB is one of the best that we have in india.


PS
I dont work for any KHS, all LHS are my friends. Before you go off the handle, be advised

Thank you for your concern rcpilotacro. And I know that RCB is the best we have and I don't doubt that , if you see my first post, it says, the Bangalore office was very quick in sending the package. The due date was 4 days, and I received it even before that time.
My Issue is with the Pune Branch(which is hardly 3 hours from my place). I hope you understand the agony.


I tried everything and at last someone(I guess the other guy called him Sharukh Bhai) picked up the call in Pune Office and was not sounding like he has customer relation skills. I am trying to tell him my order number politely(even after being frustrated of trying to reach so many times) and that guy didn't even listen to me properly and said that it will be shipped today.

P.S - I still haven't received any update on the shipping via mail/SMS. So I guess its not shipped yet.

I read many positive reviews about RcBazaar on this forum, and I understand that they usually treat their customers very well.

Since they were the only ones selling affordable heli kits, I placed an order with RcBazaar on 2nd April, for the Hiller Pro.

A few days later, the order status still showed as "processing". Out of concern, tried emailing - no replies to my multiple emails. Tried "Live Chat" - got reply after many attempts. I was informed the product will ship "today"

Couple more days, same status. So I called their Bangalore store. I introduced myself as guy who ordered "450 helicopter". He recognised me, and even said, "You sent emails right?". I asked him why he did not reply (they were one liners. It wouldn't have been difficult.), and he told me something about customer service lady not being available... Then he said he will check with manager as to what he can do about my order. He said he will call in half an hour.

So the half-hour turned into 6 hours, and I called myself at 5:30 PM. He said he will call in another half-hour.

He did not. So, I called back the next day. This time, the guy I got was pretty nice, helpful, and also tried to sell me the Goblin heli  . (As if someone buying a trex clone would buy a Rs. 50,000 heli) He even called back later to ask if I had my electronics ready.

On Sunday 9th, I called again. They said they will ship today.

On Tuesday 11th, we called to change shipping address as they were moving apartments. That evening, a "Suma G" who is in "RcBazaar Admin Dept" emailed saying that they could not ship the order. She told me to take a "Store Credit Code". (told. not asked.) We replied, asking them to chargeback the credit card.

Today 12th, she still has not replied. (maybe today was a holiday? they didn't pick up phone also.)

RcBazaar looks like a great store. They stock a lot of stuff that are impossible to find elsewhere in India. It's a great boon for the hobby.

I do think RcBazaar can do better if it invests in customer service.
Even Banggood replies to emails satisfactorily - and they probably copy and paste from Google Translate.

@harish nagisetty,
Sorry to hear of your experience.
May I suggest that you call RCB and ask for Sujju sir's phone number or email address.
Past experience shows that if you contact him you'll get a response.
Best of luck.

Sure Sir.

I will do that if they don't offer refund in couple days time.

Thanks.

Quote from: Harish Nagisetty on April 12, 2017, 07:26:10 PM
I read many positive reviews about RcBazaar on this forum, and I understand that they usually treat their customers very well.

Since they were the only ones selling affordable heli kits, I placed an order with RcBazaar on 2nd April, for the Hiller Pro.

A few days later, the order status still showed as "processing". Out of concern, tried emailing - no replies to my multiple emails. Tried "Live Chat" - got reply after many attempts. I was informed the product will ship "today"

Couple more days, same status. So I called their Bangalore store. I introduced myself as guy who ordered "450 helicopter". He recognised me, and even said, "You sent emails right?". I asked him why he did not reply (they were one liners. It wouldn't have been difficult.), and he told me something about customer service lady not being available... Then he said he will check with manager as to what he can do about my order. He said he will call in half an hour.

So the half-hour turned into 6 hours, and I called myself at 5:30 PM. He said he will call in another half-hour.

He did not. So, I called back the next day. This time, the guy I got was pretty nice, helpful, and also tried to sell me the Goblin heli  . (As if someone buying a trex clone would buy a Rs. 50,000 heli) He even called back later to ask if I had my electronics ready.

On Sunday 9th, I called again. They said they will ship today.

On Tuesday 11th, we called to change shipping address as they were moving apartments. That evening, a "Suma G" who is in "RcBazaar Admin Dept" emailed saying that they could not ship the order. She told me to take a "Store Credit Code". (told. not asked.) We replied, asking them to chargeback the credit card.

Today 12th, she still has not replied. (maybe today was a holiday? they didn't pick up phone also.)

RcBazaar looks like a great store. They stock a lot of stuff that are impossible to find elsewhere in India. It's a great boon for the hobby.

I do think RcBazaar can do better if it invests in customer service.
Even Banggood replies to emails satisfactorily - and they probably copy and paste from Google Translate.

What's with the patience? I would've been damn pissed by now had some LHS delayed my order giving excuses like that.
(What rcbazaar generally does when it has to process a refund/provide a resolution for any problem- because the person "in charge" is hardly available.)


This is my general experience, others' experiences may vary.

Well, I wouldn't want to risk alienating one of the only LHS in India would I?

Besides, running a low turnover business like this may be challenging.

Will try calling RCB today after 10 AM, and try to get refund;

I don't think offering store credit for a Rs 6000 order which they screwed up is justifiable.

Quote from: Harish Nagisetty on April 13, 2017, 07:25:08 AM
Well, I wouldn't want to risk alienating one of the only LHS in India would I?

Besides, running a low turnover business like this may be challenging

Hopefully I'd have this much patience too, someday.
Never seen such a post on the forum, with the customer being so calm and patient.

On a lighter note- hope you get your product or the refund.
Also yes, rcbazaar is a really good store with great pricing on certain products. Just need to improve on customer care, but then maybe you're correct, we're probably expecting too much for the price they charge.

Regards

Called them at 10:10 - Line was busy.
Called them at 10:40 - no one picked up.
Called at 11:00 - finally spoke to Vimal. He again pointed out that I emailed, and said he will check and call back in half-hour.
Called at 12:00 - got some bs from Vimal, so I asked to speak with the manager, Dilip. He was much better, and informed me the refund has already been issued. It may take a few days for card company to process.

I guess the trick is to talk to Dilip from the start!

Quote
Also yes, rcbazaar is a really good store with great pricing on certain products. Just need to improve on customer care, but then maybe you're correct, we're probably expecting too much for the price they charge.

I wonder the same. Two of my recent orders were screwed up and one of them was with store credits. But expecting a proper reply in mail is not too much, i guess. My mails were ignored or only answered partly.
And like Mr. Harish mentioned, contacting Mr. Dilip / Mr. Akash  would solve the problem instantly and they were prompt in replying.