Check out the contents of my latest order

Oh no... yeh toh bahut bura hua....

Never have a problem like this. 

Basically they just tossed everything in the box meant for the extra size prop and shipped it

sad
Hey dude.. did u mailed them the photograph???
they will send you a fresh piece..as they state it clearly
although the time loss can't be regained

You really think they'll send a replacement? Yes i put the photos up on their support center. Should i be mailing the pics to them?

Mail the pics to them and try to get on them at facebook.
Facebbok being a social site, they will respond faster.

such  never  happened to me.... the box was torn and things  seem to fall  out ...  but nothing did...!

but  once was sent  a  wrong parcel... got that cleared i  had to pay for the items(without shipping)



just go  to the support center and claim.... they will delay... only one answer a day,,,, but u need to trouble them.... always go on chat and ask them the update every 1hr.... they will get that fast,.,,,

live chat and phone lines were closed some time ago

Its seem your parcel directly land at you home from Air Parcel Plane

Yes, you have to sent photo to HK support center and also update on FB.

and if they dont reply then use VISHWA trick and put it everywhere............

I have not faced such kind of problem before and seen few people who faced it.

post on their forum also - their packing sucks (HK packing cardboard is like paper thick)

Also do share HobbyKing Facebook page or group URL please.

The search gives many KH pages, god knows which is the actual one.

no..

That's sad...maybe should start putting fragile stickers on it too.

And guess what arrived in the post today

@flying congo but wat happened to the previous one ?

Nothing they didn't want it back.

Ok this is what i did to get a replacement,

Started a paypal dispute and contacted them via the support center (put up pictures) and gave them a call.
Hobby King wanted a damage report from the post office
Got a letter from my local post office post master that the contents were damaged (due to poor packaging because the post office refused to accept its their fault for damaging it), put a copy of this letter on the support center.
Called up hobbyking again and they agreed to ship the replacement and asked me to close the paypal dispute.

  jago grahak jago

Quote from: flying truck on May 02, 2012, 11:17:38 AM
Nothing they didn't want it back.

Ok this is what i did to get a replacement,

Started a paypal dispute and contacted them via the support center (put up pictures) and gave them a call.
Hobby King wanted a damage report from the post office
Got a letter from my local post office post master that the contents were damaged (due to poor packaging because the post office refused to accept its their fault for damaging it), put a copy of this letter on the support center.
Called up hobbyking again and they agreed to ship the replacement and asked me to close the paypal dispute.

What in case u had payed with a card?

This was a sad story with relatively better outcome. I have placed my first order on HK (and after 3 days still don;t see any shipment happening ... god bless).

Quote from: traxxrc1 on May 02, 2012, 03:02:36 PM

What in case u had payed with a card?

Your fudged! Actually no the hobby king people are pretty nice

Quote from: flying truck on May 02, 2012, 11:04:11 AM
And guess what arrived in the post today

Wow! You're so fortunate!

Have a number of shipments from them. Got a defective item once. Was replaced vey promptly - no questions asked. I have an experience of EXCELLENT TOP NOTCH SERVICE FROM THEM

Regards

Hi Bill, You are lucky (or a few of us are unlucky), even my shipment has been in processing for more than 4 days with no progress made at all. Numerous emails to support are going un-answered, while the products are shown as reserved.

And you have just seen what the Flying_Truck posted ...

Even my order status is just not being updated, but thats usual.