Dear Arjun, Just see my post above yours. Yes they do have some starting trouble; please give them a call if possible. They are getting organized them self. But I am sure they are not fake from my experience.

+1 to that, I have dealt with the owner, Sujju bai long before he opens the store. A very trustful, moderate person. I have recently bought some items from the store and there were a little problem also. But the support from the store was very prompt and  fast. These all little problems are starting trouble as he already mentioned. Please give them some time to rectify and I'm sure all will be in full swing shortly.

Absolutely, just get in touch with the support team and sure it'll be resolved. It's relatively new online store, bound to have some minor technical glitches. I've been to their store and they're pretty good at customer service.

- skbg
Bangalore

Quote from: arjun_aero on July 20, 2011, 08:56:12 AM

guys do not deal with www.rcbazaar.com its a fake website . i had placed my order no 279sh 3weeks ago. and till date the order has not shipped. and nor do they reply to mail.    i had a bad experience with this site. so think thrice before placing orders with them.....

woahh... that is some statement... arjun i assure you there is some confusion on this order someone from the "fake website" of mine will call you now and see this issue is resolved once and for all... am shipment has not reached you for maybe teh following reason
- payment has not bee received by us for the shipping
- you might have paid my cash or bank transfer and have not notified us of you order number
- your emails that you have been communicating have not reached us
however pls think thrice before placing something like this.. or just give us a call (the number on the "fake website" is not fake atleast) or we have a live chat and we usually are there online all the time (atleast i tend to handle queries after 10.30pm till 1.00am India time) 

i am with VC and atul_pg sirs here.
One must not label others so harsly. Without thinking through.
Try to fix it, gather information and then post.
impugning will only make matters worse

for a fake company they have gone to great lengths to make it look real. Proper website, properly designed store.
dont worry its not fake. they are doing a respectable job, discrepancy may arise its better to clarify them than breaking the ties.

Hi,

Just thought of sharing my experience with RCB.

I placed my order (394) on Sunday, paid online. Immediately got second invoice for shipping charges which was paid on tuesday by me. And to my surprise parcel was dispatched on Tuesday and got a mail giving Aramax AWB.

Excellent service I must say. I am impressed.

Hiren   

To Arjun,
i totally dont agree with your statement.
i ve been ordering stuff from rcbazaar since a month now and i havent had any trouble with them.
i mean i am a beginner at 6 ch helis and like all beginners u do have problems gettin started with the stuff but not everyone unlike rcbazaar will give u a call from dubai just to let u know that ur tail rotor needs some loctite!!! . as a customer im totally satisfied with the service and specially support.
Like i jus keep nagging anup and dilip with all kinds of stupid questions but the take all the pains to reply and clear my queries promptly.
for me rcbazaar rocks!!! 

I totally agree RC Bazaar rocks..
Have never faced any problem till date..
definitely not a fake store  have personally been to the store many times..
@ Arjun: there might have been some problemπ some were , please do call the store and they will for sure sort out the problem..

guys thank you for sharing your experiences . i had to call it a fake site as i mailed these guys and didnt get any reply for 2weeks. and after putting it on this forum i got a call from rcbazaar guys. and they agreed that they have received the payment and because of some fault they didnt ship my stuff. and since the owner of rcbazaar is abroad he still  called me after reading my post. and he also seemed to be quite passionate about this hobby. so i am happy that rcbazaar team took this thing seriously and now i dont have any problem with rc bazaar team. thank u.

and 1 more thing that when the owner of rcbazaar called me he was shocked to see my post of calling his site as fake. but sir if u step into my shoes u would have said the same. no regrets from now onwards.   

Arjun - It should be noted that email is not a medium that offers guaranteed delivery.  Lot of times, valid emails end up either in the junk mailbox, or get deleted out completely due to misclassification.  Trying any of the alternate means of communication (phone, online chat etc) would have saved you a lot of grief.

In your shoes, the first thing to try is to call them.  You should definitely make such issues public... but making such accusations is the last step, when other means of communication/resolution are exhausted. 

@anwar i did try other methods like calling them up. but that also didnt work. i had communicated with these guys thrice but still there was no reply. so at the end i thought rc india was the last option for me. and this only helped me...

thanks arjun... after calling you up i did check this up internally and indeed it was our screw up and (i beleive during our transistion from VRL to aramex this package got missed) excuses aside this was our fault and will definitely be looked into. Can you forward the email that you had sent earlier to my email is which is .  
i do empathise this with you and i myself would have done it but i would have also have placed a call or simple... there is a online chat available on this site for any queries and for support.

arjun although you have kept your status as advanced on our forum..

you certainly have not behaved liked that..

cheers mate..

@atul thats your thinking...  its better if every1 minds his or her status kept at this forum and if any1 does not it does not matter to me . my issue was with rcbazaar and which has been resolved. between both of us.  thanks... 

I thought of typing a rejoinder to the post above and the entire transaction. I typed thrice and deleted. What the hell, it is none of my business, is it? Just that the tone is a bit jarring. Anyway, to each his own.................I am, after all, a beginner and I am "minding my status".

Friends, I am fortunate to be present in Chandigarh from last 10 months and I know Arjun form last 9 months.

He is a very humble and genuine guy and as far as his flying skills are concerned... ....I think there is no status possible more than 'Advanced' on RCINDIA hence he had no option but to chose that otherwise he is much ahead of that and not only in planes but equally good in Helis and Cars.

Other thing is about communication, I remember in some of my last post I mentioned that written communication is much powerful than verbal communication but for writing a 'politically correct' and 'Parliamentary' communication we all need a lot of practice and skill.  Let's not haunt a person for a misspelt word or a loosely written statement until it become clear that it was his real intention.

In case of Arjun, I am pretty sure it was not his intention but just because he didn't get a right word while typing when feeling 'cheated' and which he already clarified that he issue is resolved and his intention was not that.

This forum is a learning field especially to sharpen you written communication, one wrong word and you are gone......I am clarifying Arjun's stand because I know him but many a times we may don't know the person and his words become his personality for us.
All the best for good writing...

thanks asinghatiya... can we pls keep this topic to rest...
i spoke to arjun and completely honor his integrity, as frankly i offered him a heli or 2 rx at RcBazaar's cost for our inadvertent error. He simply stated "you have got in touch with me and this is more than enough"...will be appreciative if we can move away from this and go on with flying, crash landing and..... building.

So,will the OP change the subject to state that the issue has been resolved?If the edit button isn't available,one of the mods or I can change the subject IF the OP asks us to do so.

Ordered a landing gear on 01-08-11 for test purposes and paid also instantly. no word yet about shipping charges or any process. tried contacting on live chat but its offline all the time. i am happy that i dint order the plane i was going for. saved myself from their awesome customer service & prompt response. hope i get the refund or gear in due time without any hassles. 

CrazyPilot: shippign charges have been sent to you on 2nd august... and we are in await for your payments... the same email will be sent to you again now.. if you requie the refund the same will be paid paid back to you account today itsefl...

ok got the mail. made the payment. but this process (billing later for shipping) is unusual. in my 13-14 years of online shopping never came across any other merchant who bills later for shipping and customer doesn't even know the shipping amount?

crazypilot: we have stated is earlier that we have not got our shipping in place yet... unfortunaltey we are not able to get hold of our IT guys for sometime now... this will get resolved and we know its a hassle for you and also us to get back with shipping cost for package... and FYI there are quite a few of them who does this one of the them happen to be fastlad performace in the UK, besides this we will get this sorted out soon..

       to Rcbazaar  , really Rcbazaar rockz....
I ordered my imaxB3 charger & 8x4 props  on 30th aug. n recieved on 31st aug. (within 24 hrs.) frm Banglore to mumbai . Its unbelivable ,  n one more thing abt them that ,they surprised me with a circular crosectional shape charger plug instead of flatten type which has shown in the actual pic on their website  .

They r really good in communication also , helped a lot while conversing  on live chat n on phone call .

Trust me they r really helpful , it ws my 1st ever transaction with them , n  really...... 

From my personal experience that they not only there for making money but also serves a good experince of buying RC products with much needed information abt their products .

I DONT KNOW , WHY PEOPLE HAV WRITTEN SUCH BAD THINGS ABT THEM , BUT FRM MY OPINION Rcbazaar IS ONE OF THE BEST RC SHOP IN INDIA          


thank u  Rcbazaar......

- saurab.