Hello everybody,

I'm trying to complete the procedure for last 5 days, i tried thrice and each time it gave me negative blow.
There's no option of cash or cheque payment and the debit card payment is rejected thrice. I don knw what to do and the "Rcbazaar team" is not giving reply to the "Contact us" as well.


Sad.

hi mandargole... pls pm me your tel number and someone if not myself will call you back.. yes we are having issues with our payment gateway with  few customers from CCAvenue and this is getting sorted out (but am sure this will take a week atleast) however this should not stop the team from communicating / corresponding back to you... our store number is already there on the website - visit our store link

faced same prob with the debit card ( thought it was my card fault ) but they wer kind enough to reply to my quries (still have not replied about the total amount to pay inc shipping) but they give u the banking details. so that you can deposit cash into their account..!!

so no complaints from my side as such.!

I had the same issue and was trying from saturday. I couldn't even make it to their payment site. It just stops at blank page. But still I contacted them when they came online and walla they shipped it today  .

Sujju sir few suggestions

1. Please be online all through the day atleast till all the issues with the payment is sorted out. I find you people being online only in the late evening.
2. Work on the web page part. I find it little slow compared to other web sites.
3. Also try to keep several courier services in option. My courier is being delayed 1 day because your current courier VRL didn't had service in my area.

Last thanks to anup and dilip for their support in shipping my items  .

Same here. I send them a request few days back and they replied with incorrect information. I again send them a mail but n news thereafter.

Quote from: bmanoj2 on June 22, 2011, 11:02:36 PM
Same here. I send them a request few days back and they replied with incorrect information. I again send them a mail but n news thereafter.

can you pls pm me your order number?

I want to know if the price(RS 6,980) provided for F4U Corsair RTF (includes 6 Channel 2.4Ghz Radio) is inclusive off shipping charges to any location in India ? If not what will be the shipping cost to Kottayam, Kerala. Thank you..

Yes, Shipping Clarity/details is required.

Better maintain a tariff based on weight/volume/distance based table available always or rates including shipping.

Moreover, reduce a few media loading which reloads always. Please check the data transfer amount compared to other related site like anam, VK, or Sai Uncle.

Please, please do this two modification urgently. You have told  in chat that tariff will be available within a week.  Experts enlighten this field more. Different question related to sell may be answered in your forum like page where your online status is not essential always.

Thanks.

even i got my tx & rx from rcbazaar
dint had any problem
payment done through debit card
gng to buy 450v2 chopper tomorrow

shubham do tell me about the heli 

ya bro sure
http://www.rcbazaar.com/products/876-450-v2-ready-to-fly-with-transmitter-lipos-and-charger.aspx

with training skid & extra blades

This problem was fixed in a matter of hours, after the communication gap was fixed

Quote from: mandargole on June 22, 2011, 11:20:22 AM
"Rcbazaar team" is not giving reply to the "Contact us" as well.

I totally agree.
The payment went smoothly, but what follows can be seen from the copy-paste from the email i wrote them

Quote
Order Number: 246
Friday, 1 July, 2011 6:58 PM
From:"Vaibhav Sharma" <>
To:
Good evening
I had called you in the evening to get the details on the order, and i was told that the package had been shipped. Even though the order specifically mentions
Shipping Method
In-Store Pickup
Nevertheless  i am leaving for bangalore on 3rdJuly Morning and will return on 16thJuly, so i need to get prompt and exact details.
Kindly provide all the details as swiftly as possible, so as to avoid anymore confusions.
Regards
Vaibhav

It has been 4 and a half business hours since i emailed and around 6 business hours since i had a telephonic conversation, where i was assured that i would be sent the courier details immediately.
Even though they do have a good products line but i am not satisfied with their level of professionalism and promptness to a customers demands.
Even though a lot of hobbyshops have come up, i am yet to find a good shop which offers the level of professionalism and discretion that is expected out of a business.
They have good affordable products

I even gave special instructions that "I will collect the package anytime between 3July11 and 17July11. Before coming i will contact the store on Tel: (+91) 80 41738892" during making the payment and it clearly shows on the invoice, and still the invoice shows Order Status: Processing.
I even sent them an email

Quote
Re: Fwd: RcBazaar. Contact us
Wednesday, 29 June, 2011 11:37 PM
From:"Vaibhav Sharma" <>
Add sender to Contacts
To:"Helpdesk RcBazaar" <>
Good evening
I have completed the transaction, kindly acknowledge.
Regards
Vaibhav

i disagree

i had a very good response from RC bazaar  i liked their ways also...

i had a problem with the simulator i ordered that the disk was damaged  the next day they sent me a new one. i still have to send them the old one back.

some time it takes them time to reply for the email or the pm u send mostly you will get their reply in the evening.

try contacting "jatayu" or "sujju" on the forum they will be there in the store.!

@R/C vish :Sir i am not making a "statement" that they are bad.

I am only showing ONE instance of an independent event that is not related to anything.
(for that matter, dhiraj who has been in a lot of news recently(for bad reasons), responded very well to me. Once what happened was that the dtdc people posted the package to the wrong city, dhiraj immediately sprung into action and got the package back, and informed me every step of the way, the package had left pune, reached somewhere in punjab, i mailed him only once regarding the discrepancy and he got it back from punjab and reshipped it to dehradun) what im trying to say that neither of us are in a position to agree or disagree, based on one event.

I am sure they are good people.

What troubles me is that why should one contact "contacting "jatayu" or "sujju"" if the website has a contact us feature.
The job of the "contact us" feature is to contact them, that is the correct channel.

i believe triage must be exercised

Quote from: naatumach on July 02, 2011, 01:15:34 PM
i believe triage must be exercised

vaibhav... the store guys have been calling you from yesterday (i beleive you seem to cut the call - which am sure you could be busy).. they will call you now again. The package is at the store and awaiting for your pick up as stated in your special instructions. yes priority was excercised so the phone calls where made,

sujju

Sir
I have an email address as well. If i am contacting repeatedly using email, and if the mobile isnt working shouldnt the next step be use of an email.
It is good to know that triage was exercised.
I am sorry for not attending the calls. I am on roaming, i guess i should have mentioned it in the special instructions, i felt that giving this information was redundant because i had already provided with my email, and also i had made it clear that the cell phone signal in my region is very erratic when i had first contacted the store on the the phone.

If the package is waiting at the store then why was i told that it has been shipped, if that was just a slip of tongue then when i sent the email about the shipping details why was i not mailed back regarding the discrepancy?
Each of the calls i made was followed by an email to maintain a record of the conversation.

i guess we should continue our discussion via email, so as to not extend this thread.

Good afternoon
I just had a chat with Mr Sujju, and all the matter has been straightened out now.
Im satisfied now as a customer.

Cheers
Vaibhav

This discussion makes me think that SMS is not being used as well as it should be in our country

sms, emails anything to get the word ahead.
Written text is always better than verbal because i record can be kept.

I got my first shipment from RcBazaar yesterday  .
My dad confirmed that the parcel arrived intact from outside without any visual damage. I have to wait another 3 weeks to have a look inside. The order was as follows:

F4U Corsair PNP servos, ESC, motor, Lipo  http://www.rcbazaar.com/products/930-f4u-corsair-pnp-servos-esc-motor-lipo.aspx
3 blade ф 8(shaft 2.0mm) for F4U Corsair
2 cell 850mah 7.4V-15C

It took few days to complete the order due to some confusion, but   to the RcBazaar team for the patience. According to me you should immediately add a page explaining various options and step by step instruction, explaining how to make and complete an order including mode of payment. The best will be to follow HK or Tower sites for example.  Also add a button for wish list in the web site. Best of luck   and hope to see Sujju on his next trip to Dubai.

thanks a lot manoj.. we have been working quite extensively on the shipping (there are too many variables hence the delay)... i was in dubai yesterday for a few hours (came at 11am and leaft at 3pm)... will be visiting again soon and will surely catch up with you

guys do not deal with www.rcbazaar.com its a fake website . i had placed my order no 279sh 3weeks ago. and till date the order has not shipped. and nor do they reply to mail.    i had a bad experience with this site. so think thrice before placing orders with them.....

Arjun, do you have any idea what/who you are talking about? Delays, possible. But 'fake website'? This forum seriously doubts that statement! 

Arjun..

Are you aware of what you are speaking ? If you have a problem they have an online support system. Did you even try to get in touch with them, I seriously doubt that..

Before making any statements like these please think thrice.